Customer Testimonials
Brandon is our sales guy and Dave is our service guy and both are over the top nice, knowledgeable and professional! Thank you for an awesome experience!
Paddock has always been a great dealer for sales and service. I would suggest you talk to Aaron Caswell at Paddock when looking for a good preowned.
I was recommended by my son who leased a Silverado with Paddock to see Jeff Wasik. Jeff was very accommodating in seeing me as soon as he could. The process was made easy, he understood what I wanted for my wife to drive and worked to find a car that would fit my requirements at this time. He was going away after we made the deal but introduced me to his assistant Brandon who did a great job following up with me and taking care of my wife and I when the car came in. Jeff also followed up while ...
Worked wonders when I wasn?t sure a deal could be done. Another dealer in area told me it could not be done because the vehicles are not in my price range. Paddock got it done and in a new one.
I was provided excellent service from Brandon in Sales Department and as well from the service department.
Excellent interactions with staff and quick turn-around on service.
i feel good and happy with everything the done for me in paddock
I went to Paddock service last Saturday for NYS my attendant this time was David this guy is so professional and polite wonderful service from Paddock service thank you David for your dedication excellent customer service.
Everyone was polite and courteous and the transition to the new truck went smooth with no problems
In July, my husband and I came to Buffalo to visit our daughter who’s currently in Graduate school. One of our goals while there was to buy her a car. After visiting several dealerships we decided to pay a visit to a Paddock Chevrolet because we owned a Chevy before and it was very reliable. We were met by Sales representative Sean Hennessy who was extremely friendly and a pleasure to work with. We then met with Todd Skinner who was also very nice during the car buying process. Then, we worked with Alissa Miller regarding insurance and plates ...
They always go the extra mile to get you approved joe franco is the best he knows how to get the bank to work with you and my sales man was great too I wonderful experience all the way around
Tony Molina has to be the best sales consultant I have ever had. In fact everybody at the dealership was so great I got an awesome deal and I will always go back to this dealership.
The lease process was pretty smooth. Sales person knowledgeable.
My last visit was for NYS inspection it was a good experience attendant this time was Russell he manage his job very professional and kind providing any information you required from service department thank you Russell and Paddock service.
This dealership is top notch if you have credit issue Joe Franco went to bat for me and got me approved and the whole buying experience is wonderful
Went to the dealership looking for a truck. Met with Bob the salesman, who was fantastic. Two days later, I'm happy with my 2021 Silverado LT
Worked with Used Vehicle Sales Consultant Joseph Miller, he met me right off with a great attitude, very ambitious, and very understanding. Went over the vehicle, and when it came time for numbers, presented the initial offers. I then expressed the type of deal I wanted and the flexibility I had, and Joseph was able to make it happen. He didn't pitch anything I didn't ask for, answered any questions I had, and was overall extremely helpful and geared to make a sale without scamming. Straightforward and honest. Was worth the drive across state to work with.
I just purchased a used Chevy Tahoe from Paddock Chevrolet and it was the best car buying experience I have had. My sales representative Sean Hennessey was down to earth, knowledgeable, patient, and most importantly, not pushy. I began my search for a used tahoe in March, finally found the perfect one at Paddock in September. Though I live in Rochester, I am now 100% positive that Paddock Chevy in Kenmore is the best chevrolet dealership, and as my husband is a GM retiree and drives nothing but Silverado's since 1999, we have purchased from a few chevy dealers. Our number ...
Thank you Paddock Chevrolet and especially Service Manager - John Carapetyan for making my appointment such a GREAT experience. I was treated with respect and given excellent advice and direction. John is honest and trustworthy. Thank you. When its time for me to buy a car, I'll seek John's advice first.
Friendly service from sales people. Good communication afterwards
By far the best experience we have ever had at a dealership. Our salesman Greg Johnson was amazing. Told him what we wanted and our price point and he made it happen. They handled everything! It was seamless and fast. Shout out to Laurie Avino in accounting for getting us the best salesman ever!
Great dealership. We have bought several cars from Paddock and continue to go back because of the service and no pressure salesman.
Just purchased a Chevy Trax from Paddock and I worked with Joe Miller who was amazing!! Listened to what I wanted and came through with flying colors. I am extremely happy with my purchase and the whole process. Thank you Joe!!
Great customer service. Knowledgeable about vehicle was able to answer all my questions. Facility was ran according to CDC guidelines. Great follow . I would definitely recommend them to family and friends especially Sean H. Thanks again.
Professional and fully engaged with each customer throughout the process.
After going to another dealership to try to do business. I went to paddock. They were helpful and were willing to do business. They won us back.
I didn't actually go to purchase a truck I actually just went to compare since I had already found a vehicle at another dealer. Joe Miller showed me some trucks, and I was very comfortable with his relaxed Style. He was very straightforward and very knowledgeable. I met briefly with Scott Delaney he was just as straightforward and knowledgeable. Going over financing with William Hannon was seamless and buying the extended warranty which usually puts me into a panic couldn't have been easier as they show you a list of things that the warranty does not cover tires ...
Had some recalls taken care of as well as a console repair and an oil change. The entire experience was smooth from beginning to end. The car rental process was smooth as well. I worked with John in the repair shop and he had everything prepared before I arrived. Thank you
All around happy with my leasing experience and the service provided after
JT was the sales rrp that took care of me. Lovely man, smart, could answer all my question. I thought this was a very enjoyable experience. Not what I expected at a car dealer
Pleasant,Curteous, Friendly Leased a car it was good experience
I missed having coffee available in waiting room as in the past. Otherwise a good experience.
Went in for oil change - service associate was very informative of the other items the car needed for the winter months coming up - she took a very thorough look on all sides of the vehicle.
I have never been to a place before where they cared so much for the customers and finding them the lowest price possible. A huge shoutout to TONY MOLINO the salesman I bought my car from. He is the best salesman I have ever seen he truly cares about his customers and if you ever need a car I’d highly recommend him. I can’t thank him enough for all his hard work to find me the best deal possible!!
The service was fast and customer driven. They even followed up with me to make sure I love the suv and I do. I would use them again.
I had a oil leak with my c hevy equinox and had it at west herr for 6 weeks but dealing with them and GM was a waste of time. They would not honor my warranty..Took my car to Paddock and within a couple hours they were fixing my car under the warranty.. love this place!! I would recommend to all my Family and friends..Thank you
I have purchased cars from other BIG name dealerships in the past but have never been treated with the kindness and friendly service that we received from Paddock's Chevrolet. They bent over backwards to make sure we were completely satisfied.
Another dealership that I had used in the past came across as someone i could not trust or believe. Jeff at Paddock was very honest and treated me very fairly. I would go back there again.
Evertime I come here, I feel like I am the only customer!! Everyone greets you, takes such good care of you. You never have to wonder around not knowing what to do or where to go. Love this place!!
Five star with Dave Reimer handling our sale our time at the dealership was quick everyone was friendly curteous and knowledgeable concerning the vehicles, leasing or buying, our disappointment was on schedule and everything was above board.
Very good in and out efficiently. Was given loaner car in excellent condition.
Top notch customer service! Have been doing business with Paddock Chevrolet for 15 years. They are a wonderful dealership!
Scheduled on line, every went smooth. In & out in 35 min.
HAD A GREAT CAR BUYING TIME , FUN WITH THIS STAFF.
No problems with appointment or service performance in the service department
Took my Chevy Trax in for oil change. Received courteous and excellent service.
Very fast and great service . Lobby was clean and had drinks available
I have always found the associates at Paddock to be very helpful and accommodating.
they are fast and courteous to your needs,helpful and friendly.
Tony was great. Test drove a couple different vehicles, and finally picked the one I wanted. Thank you for the great experience at Paddock once again.
The entire process went very smoothly. The salesman, Edward, went above what he needed to and took the time to explain how everything works (Wi-Fi, all-star, etc). The price was reasonable and I'm very happy with my purchase! Overall, great experience.
From start to finish I was kept informed of progress on my car. Very detailed in explaining service that was completed. They were totally interested in me as a customer and how they could best meet my needs. Superb!
Everyone was extremely knowledgeable and helpful regarding the vehicles. They worked with me as a new GM customer to get the vehicle I wanted for the price I wanted. I didn’t feel pressured at all. Great experience!
I have gone to Paddock Chevrolet for service many times and have always been treated courteously and honestly. This service appointment was for a firmware upgrade to the infotainment system in my car. They were unable to complete the procedure due to what I was told were bandwidth problems in downloading the upgrade from GM. This was rather disappointing but the only help I was given to get the upgrade completed was being told to try another dealer. This was without any suggestion as to a dealer that is known to have been able to successfully complete the procedure -- ...
My salesman Chris Furlong was an amazingly helpful salesman, and so was my finance guy Scott. I’d highly recommend this dealership for anyone looking to buy a vehicle
The service tech, Mark, that worked with me was very friendly and helpful. I was also happy with the shuttle service driver. It was so nice to be able to get a ride home and not have to wait at the dealership all day.
Arrived early for my scheduled appointment and was serviced immediately. Service representative was polite and professional. Paddock Chevrolet treats their customers as if we're family. Thank You!
We have dealt with many Dealerships over the years. The Paddock service people from the time you pull up to their service doors until you pick up your vehicle are by far and away the BEST, Most FRIENDLY and PROFESSIONAL people we have ever experienced while having a vehicle serviced. Also the fastest in time from drop off to pickup. In two words 'Their AMAZING'.
Nice and courteous. No high pressure sales. We've bought/leased over 5 cars from Paddock and wouldn't go anywhere else. Amazing people and dealer.
The sale rep was excellent, this is my 6th or 7th vehicle I have purchased or leased from Paddock. I trust Jeffery with my options to either buy or lease.
Was greeted by Aubrey, who quickly explained how plastic tab broken on lift gate light. She replaced it in very short time. I was very satisfied with her service.
Great customer service. Alex and Sean were very helpful. Dateen paddock helped work out a fair deal for both sides. Darren was honest and personalable
I received honest and actual cost for vehicle. Staff was friendly . Salesman had maintained contact with me over the last two years. and presented me with a fair deal.
I always few comfortable when I go there. I've been dealing with this dealership since 2008, I have always received nothing but the best service.
Great service. My car was in a service for check engine light. The next morning, my car is ready. The shuttle driver was great too.
As always, when I brought my Trax in for a scheduled oil change I was greeted by friendly people. I was in and out before the time they said which was an hour. I like the service I receive here at Paddock.
I was desperate for a new car and Paddock was very helpful. Most competitive for my trade in and the vehicle I wanted. My salesman was open to helping me.
buying a new car is like going to the Dentist office your glad when it's over I am happy with my new car should have thought it out better would of like more options
very friendly and helpful with process , was completely satisfied with selection and price. Job well done !! Would definitely consider Paddock in the future for other purchases .
The team and especially Joe Hollinger are incredibly warm, helpful and knowledgeable. He made a potentially stressful experience easy and pleasant. Thank you so much!
A nice smooth transition into my new truck. Thank you to my salesman Chris Furlong and the rest of the paddock team! Pleasure doing business!!
Chris Furlong was awesome !!! Who knew my buying a vehicle experience could be so much fun. Chris was very helpful and even checked in with me after my purchase. My whole experience was great from walking in the door and leaving with my new vehicle. Brian Ott & Brian Franco also made the process smooth sailing !!! You have a great team working at Paddock Cheverlot and I’ll will be sure to send customers your way!!! Thanks again Chris for all your help & for my beautiful Traverse.
they are the best of what they do!!they are friendly and helpful, also they give you the right answers to any question you may have.
I had an appointment with Greg he was on time and had all my information ready. I was able to get the truck I wanted at a reasonable price.
I was given an appointment the same day I called (a Monday), due to a one-time problem I'd had starting my car the previous Saturday. Although I had to leave my car overnight for the proper testing to be done, I was given a loaner to use. The service advisor (John C) was extremely professional in person, and kept in touch with me over the phone with status updates. Although no specific cause for my car's problem could be determined, I felt like it was investigated thoroughly. John gave me some general tips to help prevent the problem ...
From the scheduling of the appointment, the ease of drop off, the friendly shuttle service, great communication throughout the day, and the efficiency at pick up - everything was great! I didn’t feel they were trying to upsell me at any point and they explained my repair needs clearly. Fantastic!
Very good experience. Everyone is very friendly. I like how they keep me informed on what my car needs in maintenance and will give me a ride home and back when the work needed will take a long time. Very very happy with your dealership. Thank you.
JT was extremely helpful and made the experience of buying my first new vehicle smooth and easy. The finance department went above and beyond and was able to get me exactly what I wanted in a payment.
We were completely satisfied with all aspects of our car buying experience. Aaron provided excellent service and could provide answers to all out question on our new Bolt. We love our new Bolt!
Personable service from John C.., whom I worked with to service my 2016 Camaro 2SS. He was able to find and fix the main problem.
Tony made it very easy for us to decide to lease. He gave us quotes of cost of buying verses leasing.He pointed out our ages etc.We choose the color and he had one that had a few miles on it.We signed on one day and the following day all the paper work was done and we picked up our vehicle. He went over the Equinox with us and explained how everything worked. He told us if we had any questions to call him. He was friendly,informative, not pushy and had the knowledge we needed. He is ...
A lot faster than what I expected and very courteous and knowledgeable I was also shuttled back home and picked up when I called and the price that I was quoted was right in line with all the other stores that I inquired , With peace of mine that a reputable shop was doing the work.
Turned 2016 Equinox and updated to a new lease with a 2018 equinox. The pricing was not what was agreed upon but the vehicle was very nice .
They got us in very quickly but could not find the problem . We did get a loaner vehicle and when we went to pick it up the next day . We were told did not hear the problem and when it does it again to bring it back in. This is frustrating as the noise does not happen all the time. The service manager was absolutely GREAT to work with he was understanding and apologizing. I am frustrated because the problem could not be corrected, NOT his fault .
I made an appointment 1 week in advance. I needed a new York inspection,oil change,tire rotation. they got me in as soon as I got there. I was finished within 30min.
I was at the dealership for service on my radio, Everyone was friendly and helpful. Service area was clean. I was very satisfied and will continue to shop for new vehicles at Paddock. ??
Our sales person was very kind and knowledgeable. I will continue to go back here for both service on the car as well as purchase.
Service personnel very courteous and friendly with great smiles. I was at the dealer for free oil change and tire rotation and safety recall notification. The estimated time was exactly what I was told would take.
Paddock Chevrolet was a very positive experience. Everyone at the dealership was helpful and friendly. Linda Monaco went above and beyond to make sure I was happy.
My recent experience at the service department was outstanding. The speed with which your staff was able to accept my vehicle and secure a rental truck was impressive. The repair was done in a timely manner, and the car has never run better. Special mention must be made to Coco (spelling?) in your rental department, who found $11 in cash in the rental truck. She called me right away before I was far from the dealership, and even came outside to hand-deliver the cash which I had left behind. Everyone was friendly and courteous at every stage of this experience. I ...
My service rep, Cristina Marano, was very professional and helpful, especially especially in clarifying an offer I received from my GM credit card & getting my proper rebate.
Salesman did what I asked and did not pester me - got me the information I asked for in a timely manor and followed through with the sale
Do you due diligence before buying. I always do, yet I keep returning to Paddock because the dealership keeps beating the competition in price and service.
Mr. Jeffery Wasik, his assistant Marissa, and Paddock Chevrolet gave me exactly the vehicle I was looking for and more. Mr. Wasik's knowledge of Chevrolet vehicles and options available is second to none. I am a returning customer and will continue to purchase vehicles from Mr. Wasik; in addition, I will refer him to everyone I know. I love my new Traverse and I love the whole experience of driving it. I can sum up my experience with Paddock Chevrolet and Mr. Wasik in one word: outstanding. Everyone was respectful, courteous, and knowledgeable. Thank you Jeff!
Eddie Acosta, my salesman, answered all my questions and also made me feel very comfortable. Eddie did not rush me and was very patient with me asking possibly the same question again and again.
My salesman listened to my requirements, didn't try typical sales tactics to distract or confuse me, was willing to search for the perfect vehicle. Being female, I'm accustomed to not being taken seriously. My salesman at Paddock was just the opposite. He was attentive, didn't try to steer me into something seemingly more "appropriate" for my gender. He located exactly the vehicle I wanted at the perfect price. I couldn't be happier.
Fast and friendly, our salesman, Tony Caradonna, set up the appointments for my wife and I and we were in and out in less than an hour with each of our vehicles.
Excellent service! Excellent job Friendly attitude Timely repair Notification when done Shuttle service is convinent Every thing is going, I am totally satisfied. Please try by yourself.
We had a good experience with your dealership. JT was courteous, knowledgeable and worked with us to make the deal. We are happy with our Chevy Cruze.
Jeff Wasik & Paddock Chevy are just wonderful to deal with. In addition to great deals for 10+ years, they are HONEST, fast & efficient (deals completed same day). First rate business -it is very rare these days & my husband & I really appreciated it.