Customer Testimonials
THIEVES at every turn! DO NOT GO HERE! WITH EXCELLENT CREDIT- I PAID WAY TOO MUCH FOR MY CAR AND GOT RIPPED OFF WITH SERVICE. APPEARNTLY THERE IS A $15 SURCHARGE TO USE A CREDIT CARD. I USED MY DEBIT CARD AND WAS STILL CHARGED THE $15. THEY WONDER WHY CUSTOMERS HAVE CHIPS ON THIER SHOULDERS SIMPLY WALKING INTO THE PLACE! PRAYING THEY GO OUT OF BUSINESS!!!!
On March 18, 2025 I had my 2017 Buick Encore in for service. Jerry, I have to say was great. I spoke to Ken who claimed he was the service manager and he was not pleasant and was screaming in my ear! Dave the service manager (I guess because Ken said he was the service manager) was not accommodating at all! My service bill came to $3600, and I reached out to Dave to see if GM would help me out through the participation program and he flat out refused to put me in the system to find out! He was speaking to me ... Read More DealerRater - Mar 19, 2025
The other reviews are correct - their used cars are cheaply fixed and/or damaged. Their employees will treat as less than once you make a purchase. They don't care. Don't bother trying to speak to their higher-ups. They're just as smug. Notice how the bad review responses do not include a person or email to contact? Speaking to them won't do anything. And that is poor marketing whoever is responding to them.
Run away from them. They sell broken car. I know cause they tried to do it to me.
Just bought a brand new Chevy Silverado 2500 on 03/23/24. Upon picking it up I noticed the steering wheel was not straight while driving in a straight line. After contacting the salesman Ron Zambito and informing me to come back to the dealership so we could go to service. After going to the service department we were told that there was nothing he could do for me until the vehicle has 750 miles on it cause this issue was caused by the shipping of the truck. I have never heard of this and there is nothing noted on the cooperate website about this ... Read More DealerRater - Mar 24, 2024
salesman was great. only problem I currently have is that the finance manager is not calling me about a disposition fee for my old lease. He told me there would not be one because I leased a new car and it is charged on the new paperwork. I am disappointed that no one has called me back after three calls.
Stay away from this dealership! The service Department will make you feel like a Villain and try to charge you every little thing they do, even when the vehicle is under warranty! Paddock has lost a customer for life as I will never set foot in that dealership again.
Horrible is an understatement. Stay away from wasting your time here. I called to book a service apt. and they forced me to give them every bit of imaginable information about me personally, before telling me its $200 just to walk in the door and get a diagnostic test done. This is quite ridiculous as I knew exactly what I needed repaired. Horrible customer service at the service department and a ridiculous waist of time in addition to a ridiculous policy of charging $200 prior to and in addition to any work being performed. Went elsewhere and had the service performed for ... Read More DealerRater - Sep 19, 2023
Horrible!
I have taken my vehicle in for the same electronics issue 4 times. They keep sending me away saying if it isn’t happening when I’m there they can’t do anything.
Twice it’s caused battery to be completely drained.
This time they refused to even attempt to diagnose, told me the battery wasn’t under warranty on a year old vehicle, wanted to charge me $175 plus hourly (2-3 hours) to charge and test the battery, then $400 for a battery regardless. Then wanted to keep the car for two days and leave me with no way to get ... Read More DealerRater - Jul 9, 2023
Service department likes to sell unneeded and doesn't perform what I asked them to do. Asked for my money back and was asked to leave. Will contact BBB and NY state AG.
I brought my 2022 chevy silverado in to the dealership on 3/21/22 with issues of the dash keep going out. Just got the truck 1/29/22. I didn't catch the employees name however they wanted me to pay for the diagnostic fee for a vehicle that has bumper to bumper coverage. After looking over the vehicle all they said was it's up to date on the computer software. This issues has happened numerous times since with the radio/dash staying on for over 40 mins vehicle not even running or on with all four doors open as well. I called Paddock and they ... Read More DealerRater - Aug 16, 2022
liars and cowards tell you one thing and than do something totally different. tim goodliff lied thru his teeth and punked out by turning it over to tony
John was very disrespectful. My appointment was not on the scheduled time. I bought a car and not even a full year has passed and the check engine light came on. I asked 1 questions, if it was covered under the warranty or not and John tried to nickel and dime me for a diagnostics that I had already had the paperwork for. He refused to look at the house paperwork and call me unesscessary names. Paddock Chevrolet is very rude and not worth the business.
I went to Paddock service last Saturday for NYS my attendant this time was David this guy is so professional and polite wonderful service from Paddock service thank you David for your dedication excellent customer service.
Had a 10:00 appointment to check a tire for slow leak. Found a small slice in tire. 14,000 miles on the car. Could not fix it. Had to buy a new tire at $250.00. We were just leaving paddock at 2:00. Took them 4 hours to find a leak and put a new tire on. Was not happy
Took my vehicle in for service. checked the odometer before and after, 38 miles put on the vehicle was not happy about it, questioned about it they told me they wanted to drive it to see if they can diagnose the problem. I did not authorize my vehicle to go to somebody's home overnight will never do business with this dealer again ever watch your odometer. Sneaky people here.
I recently purchased a new car in April. I agreed to new or unused and went for the lot demo. The sales receipt said new and I wasn’t made aware of any other usage. I used a GM discount, which species the vehicle had to be new or unused. Upon cleaning out my car I found a rental registration and proceeded to check my paperwork which on the pink slip says used. Not even demo. The sale took so long the collision lapsed on the lot. Now I’m paying for a vehicle I don’t have.
In July, my husband and I came to Buffalo to visit our daughter who’s currently in Graduate school. One of our goals while there was to buy her a car. After visiting several dealerships we decided to pay a visit to a Paddock Chevrolet because we owned a Chevy before and it was very reliable. We were met by Sales representative Sean Hennessy who was extremely friendly and a pleasure to work with. We then met with Todd Skinner who was also very nice during the car buying process. Then, we worked with Alissa Miller regarding insurance and plates ... Read More DealerRater - Aug 1, 2021
They always go the extra mile to get you approved joe franco is the best he knows how to get the bank to work with you and my sales man was great too I wonderful experience all the way around
I spent over 3 hours in the waiting room waiting for a scheduled safety inspection. That is not okay! Very disappointed
Wasnt satisfied. I wanna do a trade in for a bigger used car. But always getting the run around. The second time I ask for a trade in.yous always want me to buy what you want to sell me.
My last visit was for NYS inspection it was a good experience attendant this time was Russell he manage his job very professional and kind providing any information you required from service department thank you Russell and Paddock service.
Service department seriously incompetent. Brought business vehicle in for service 4x. still not fixed right. Only vehicle we have for deliveries. Made an appointment for a Saturday so they could have the vehicle all day, when dropping vehicle off on Friday, told "oh the tech who is familiar with your vehicle isn't in till Tuesday, You'll have to leave it with us. Not an option, sweetie!!!!! I will NEVER bring a vehicle here for service again. NEVER recommend them for any reason, even to my worst enemy. If I ran my store this way, we would be ... Read More DealerRater - Feb 1, 2021
Don’t come here came for a simple oil change still waiting 2 hours later and had an appointment place sucks Very uncalled for never again
This dealership is top notch if you have credit issue Joe Franco went to bat for me and got me approved and the whole buying experience is wonderful
Terrible service! Brought my car in for oil change and had to wait over 2 1/2 hours. The waiting room had over 10 people so I was told I had to sit in cold garage because of covid restrictions. The excuse they gave was they were backed up from Saturday??? Someone needs to learn to schedule better. This is second time we had to wait that long and we are done! I called the service manager and he didn't even have the decency to return my call.
Purchased a used 2014 Chevy Equinox a little over a year ago for my son. I went to Paddock thinking it would be more secure than purchasing from a private owner. I was wrong. So far, we had to replace the transfer case (2400.00) and cam position sensor ($400). I called several times to ask if they would do the right thing and buy the vehicle back - in turn we would purchase new. To add insult to injury, they low balled the trade in leaving us with no choice but to keep the defective used car. The answer received, Well you did ... Read More DealerRater - Nov 14, 2020
I made an appoint last week, for 8AM this morning for an oil change. I'll say that it was for a Corvette. So I get there at 7:50 for the 8AM appointment. I pull my car in, wait 10 minutes for someone to acknowledge my presence, (no hi, hello or anything from 2 people behind a counter that I was standing in front of). Finally David checks me in, said they will get to it in about 10 minutes. Ok, fine, I go and sit in the waiting room. By 9:15, I'm thinking it's taking a little long, (since I was the 1... Read More DealerRater - Oct 26, 2020
I just purchased a used Chevy Tahoe from Paddock Chevrolet and it was the best car buying experience I have had. My sales representative Sean Hennessey was down to earth, knowledgeable, patient, and most importantly, not pushy. I began my search for a used tahoe in March, finally found the perfect one at Paddock in September. Though I live in Rochester, I am now 100% positive that Paddock Chevy in Kenmore is the best chevrolet dealership, and as my husband is a GM retiree and drives nothing but Silverado's since 1999, we have purchased from a few chevy dealers. Our number ... Read More DealerRater - Sep 18, 2020
I should’ve never brought my car there for a recall my car that was in good shape that is an older car came out in bad shape it was not the same car that I picked up and their job was done poorly. Russell blatantly lied to my face that my car was in horrible shape when I brought it in it was running like a top ! The airbag light was still on as I drove away and my car was on the verge of stalling as I went around the block . I brought it back and they said ... Read More DealerRater - Sep 4, 2020
Thank you Paddock Chevrolet and especially Service Manager - John Carapetyan for making my appointment such a GREAT experience. I was treated with respect and given excellent advice and direction. John is honest and trustworthy. Thank you. When its time for me to buy a car, I'll seek John's advice first.
By far the best experience we have ever had at a dealership. Our salesman Greg Johnson was amazing. Told him what we wanted and our price point and he made it happen. They handled everything! It was seamless and fast. Shout out to Laurie Avino in accounting for getting us the best salesman ever!
The last 3 new cars for my wife were purchased from Paddock. My wife insists we have Paddock do all her service. The few times I have been there with my wife the service people treated me like I was stupid. Don't ask questions and pay up. They have done all of my wife's service since the car was purchased new. The last oil change the service people said they wouldn't rotate her tires, they were worn. My wife told me and I didn't think the tires could be too bad she only had 24000 miles on a 60000 ... Read More DealerRater - Jun 5, 2020
This place is terrible, all they want is your money first and can careless about the job afterwards.When things go bad they wont fix anything even under warranty. Go somewhere else
After going to another dealership to try to do business. I went to paddock. They were helpful and were willing to do business. They won us back.
This company simply holds their customers in contempt. I took my Chevy to their service department. Communication with service rep was spotty and the technician actually caused more damage to my car than he fixed. I was lied to about the level of wear on my brakes. Management will not reimburse me, claiming only that they will fix the damage. Why would I ever let them ever touch my car again. They've screen my phone calls and will not respond to messages & voice mails.
Wouldn't recommend car service here. 2 and 1/2 hours waiting just for a car inspection. Even if u set up an appointment weeks ahead of time. Ridiculous!
Went in for oil change - service associate was very informative of the other items the car needed for the winter months coming up - she took a very thorough look on all sides of the vehicle.
I have never been to a place before where they cared so much for the customers and finding them the lowest price possible. A huge shoutout to TONY MOLINO the salesman I bought my car from. He is the best salesman I have ever seen he truly cares about his customers and if you ever need a car I’d highly recommend him. I can’t thank him enough for all his hard work to find me the best deal possible!!
The service was fast and customer driven. They even followed up with me to make sure I love the suv and I do. I would use them again.
My complaint is simple. Nobody was or is getting back to me. I'm being ignored. Now my 6 month warranty is up. I have a laundry list of issues from my mechanic which was given to the service department. My mechanic spent 3hrs of his time checking the vehicle before purchase.I was promised the issues were going to be resolved. I HAVE A LONG, STRESSFULL STRUGGLE AHEAD OF ME. I'm so very dissapointed & can't afford to have the problems fixed. I hope Paddock helps me before I consider other venues.
I had a oil leak with my c hevy equinox and had it at west herr for 6 weeks but dealing with them and GM was a waste of time. They would not honor my warranty..Took my car to Paddock and within a couple hours they were fixing my car under the warranty.. love this place!! I would recommend to all my Family and friends..Thank you
Went to get inspection 2017 terrain my car had no scratches whatsoever it took less than an hour but I notice scratches on side of my car and need air in my tire I think if they don't like the way you look or you not some bombshell you won't get good service if you are going in to a place for service and all it takes is for them not to like how you look to mess up your car bad place to take your car they offered to fix it no way I let them touch my ... Read More DealerRater - Mar 21, 2018
I am a 19 year old female who recently bought a car in October of 2017. Of course because I am young and a female, Paddock took complete advantage thinking I wouldn't catch on to their games. I was not picky, all I wanted was a reliable vehicle to get to and from work and school. I purchased a 2013 Ford Fiesta Se who was only previously owned once with only 26,475 miles on it. Test drove it, all was fine so I said okay, let's do it. It came time for the boring stuff, the paperwork. Joe, Will and I agreed ... Read More DealerRater - Jan 5, 2018
Tony was great. Test drove a couple different vehicles, and finally picked the one I wanted. Thank you for the great experience at Paddock once again.
The entire process went very smoothly. The salesman, Edward, went above what he needed to and took the time to explain how everything works (Wi-Fi, all-star, etc). The price was reasonable and I'm very happy with my purchase! Overall, great experience.
From start to finish I was kept informed of progress on my car. Very detailed in explaining service that was completed. They were totally interested in me as a customer and how they could best meet my needs. Superb!
Everyone was extremely knowledgeable and helpful regarding the vehicles. They worked with me as a new GM customer to get the vehicle I wanted for the price I wanted. I didn’t feel pressured at all. Great experience!
I have gone to Paddock Chevrolet for service many times and have always been treated courteously and honestly. This service appointment was for a firmware upgrade to the infotainment system in my car. They were unable to complete the procedure due to what I was told were bandwidth problems in downloading the upgrade from GM. This was rather disappointing but the only help I was given to get the upgrade completed was being told to try another dealer. This was without any suggestion as to a dealer that is known to have been able to successfully complete the procedure -- ... Read More DealerRater - Dec 21, 2017
My salesman Chris Furlong was an amazingly helpful salesman, and so was my finance guy Scott. I’d highly recommend this dealership for anyone looking to buy a vehicle
The service tech, Mark, that worked with me was very friendly and helpful. I was also happy with the shuttle service driver. It was so nice to be able to get a ride home and not have to wait at the dealership all day.
Arrived early for my scheduled appointment and was serviced immediately. Service representative was polite and professional. Paddock Chevrolet treats their customers as if we're family. Thank You!
We have dealt with many Dealerships over the years. The Paddock service people from the time you pull up to their service doors until you pick up your vehicle are by far and away the BEST, Most FRIENDLY and PROFESSIONAL people we have ever experienced while having a vehicle serviced. Also the fastest in time from drop off to pickup. In two words 'Their AMAZING'.
Nice and courteous. No high pressure sales. We've bought/leased over 5 cars from Paddock and wouldn't go anywhere else. Amazing people and dealer.
The sale rep was excellent, this is my 6th or 7th vehicle I have purchased or leased from Paddock. I trust Jeffery with my options to either buy or lease.
Was greeted by Aubrey, who quickly explained how plastic tab broken on lift gate light. She replaced it in very short time. I was very satisfied with her service.
Great customer service. Alex and Sean were very helpful. Dateen paddock helped work out a fair deal for both sides. Darren was honest and personalable
I received honest and actual cost for vehicle. Staff was friendly . Salesman had maintained contact with me over the last two years. and presented me with a fair deal.
I always few comfortable when I go there. I've been dealing with this dealership since 2008, I have always received nothing but the best service.
Great service. My car was in a service for check engine light. The next morning, my car is ready. The shuttle driver was great too.
As always, when I brought my Trax in for a scheduled oil change I was greeted by friendly people. I was in and out before the time they said which was an hour. I like the service I receive here at Paddock.
I was desperate for a new car and Paddock was very helpful. Most competitive for my trade in and the vehicle I wanted. My salesman was open to helping me.
buying a new car is like going to the Dentist office your glad when it's over I am happy with my new car should have thought it out better would of like more options
very friendly and helpful with process , was completely satisfied with selection and price. Job well done !! Would definitely consider Paddock in the future for other purchases .
The team and especially Joe Hollinger are incredibly warm, helpful and knowledgeable. He made a potentially stressful experience easy and pleasant. Thank you so much!
A nice smooth transition into my new truck. Thank you to my salesman Chris Furlong and the rest of the paddock team! Pleasure doing business!!
Chris Furlong was awesome !!! Who knew my buying a vehicle experience could be so much fun. Chris was very helpful and even checked in with me after my purchase. My whole experience was great from walking in the door and leaving with my new vehicle. Brian Ott & Brian Franco also made the process smooth sailing !!! You have a great team working at Paddock Cheverlot and I’ll will be sure to send customers your way!!! Thanks again Chris for all your help & for my beautiful Traverse.
they are the best of what they do!!they are friendly and helpful, also they give you the right answers to any question you may have.
I had an appointment with Greg he was on time and had all my information ready. I was able to get the truck I wanted at a reasonable price.
I was given an appointment the same day I called (a Monday), due to a one-time problem I'd had starting my car the previous Saturday. Although I had to leave my car overnight for the proper testing to be done, I was given a loaner to use. The service advisor (John C) was extremely professional in person, and kept in touch with me over the phone with status updates. Although no specific cause for my car's problem could be determined, I felt like it was investigated thoroughly. John gave me some general tips to help prevent the problem ... Read More DealerRater - Nov 27, 2017
I took my 06 Silverado to Paddock to have the brakes evaluated. I knew there were problems and wanted them to let me know the status and hopefully repair them. well I was floored by the astronomical estimate, more than $1500 for both the front and back. Well I knew I could get them done for much less somewhere else so I told them don't bother I'll pick it up. yeah I know, why didn't I take it there first?
Anyway, the next day I take it to the other shop, get the brakes done for less than half ... Read More DealerRater - Nov 25, 2017
From the scheduling of the appointment, the ease of drop off, the friendly shuttle service, great communication throughout the day, and the efficiency at pick up - everything was great! I didn’t feel they were trying to upsell me at any point and they explained my repair needs clearly. Fantastic!
Very good experience. Everyone is very friendly. I like how they keep me informed on what my car needs in maintenance and will give me a ride home and back when the work needed will take a long time. Very very happy with your dealership. Thank you.
JT was extremely helpful and made the experience of buying my first new vehicle smooth and easy. The finance department went above and beyond and was able to get me exactly what I wanted in a payment.
We were completely satisfied with all aspects of our car buying experience. Aaron provided excellent service and could provide answers to all out question on our new Bolt. We love our new Bolt!
Personable service from John C.., whom I worked with to service my 2016 Camaro 2SS. He was able to find and fix the main problem.
Tony made it very easy for us to decide to lease. He gave us quotes of cost of buying verses leasing.He pointed out our ages etc.We choose the color and he had one that had a few miles on it.We signed on one day and the following day all the paper work was done and we picked up our vehicle. He went over the Equinox with us and explained how everything worked. He told us if we had any questions to call him. He was friendly,informative, not pushy and had the knowledge we needed. He is ... Read More DealerRater - Nov 10, 2017
A lot faster than what I expected and very courteous and knowledgeable I was also shuttled back home and picked up when I called and the price that I was quoted was right in line with all the other stores that I inquired , With peace of mine that a reputable shop was doing the work.
Turned 2016 Equinox and updated to a new lease with a 2018 equinox. The pricing was not what was agreed upon but the vehicle was very nice .
They got us in very quickly but could not find the problem . We did get a loaner vehicle and when we went to pick it up the next day . We were told did not hear the problem and when it does it again to bring it back in. This is frustrating as the noise does not happen all the time. The service manager was absolutely GREAT to work with he was understanding and apologizing. I am frustrated because the problem could not be corrected, NOT his fault .
I made an appointment 1 week in advance. I needed a new York inspection,oil change,tire rotation. they got me in as soon as I got there. I was finished within 30min.
I was at the dealership for service on my radio, Everyone was friendly and helpful. Service area was clean. I was very satisfied and will continue to shop for new vehicles at Paddock. ??
Our sales person was very kind and knowledgeable. I will continue to go back here for both service on the car as well as purchase.
Service personnel very courteous and friendly with great smiles. I was at the dealer for free oil change and tire rotation and safety recall notification. The estimated time was exactly what I was told would take.
Paddock Chevrolet was a very positive experience. Everyone at the dealership was helpful and friendly. Linda Monaco went above and beyond to make sure I was happy.
My recent experience at the service department was outstanding. The speed with which your staff was able to accept my vehicle and secure a rental truck was impressive. The repair was done in a timely manner, and the car has never run better. Special mention must be made to Coco (spelling?) in your rental department, who found $11 in cash in the rental truck. She called me right away before I was far from the dealership, and even came outside to hand-deliver the cash which I had left behind. Everyone was friendly and courteous at every stage of this experience. I ... Read More DealerRater - Oct 20, 2017
My service rep, Cristina Marano, was very professional and helpful, especially especially in clarifying an offer I received from my GM credit card & getting my proper rebate.
Alright so let's talk about the management. The service director, Chuck Briggs, does absolutely nothing. He's a man who has a degree in botany (according to his Facebook) running a service department. Tell me how knowing the difference between an oak and pine is going to help you make a decision about my car?? Useless.
Th service manager, Don Sherwood, seems to have a serious temper and doesn't seem fit for the position. He clearly gets stressed out way too quickly to be working with angry customers.
The rental agent / customer care manager. Where do I start ... Read More DealerRater - Oct 6, 2017
Salesman did what I asked and did not pester me - got me the information I asked for in a timely manor and followed through with the sale
Do you due diligence before buying. I always do, yet I keep returning to Paddock because the dealership keeps beating the competition in price and service.
Mr. Jeffery Wasik, his assistant Marissa, and Paddock Chevrolet gave me exactly the vehicle I was looking for and more. Mr. Wasik's knowledge of Chevrolet vehicles and options available is second to none. I am a returning customer and will continue to purchase vehicles from Mr. Wasik; in addition, I will refer him to everyone I know. I love my new Traverse and I love the whole experience of driving it. I can sum up my experience with Paddock Chevrolet and Mr. Wasik in one word: outstanding. Everyone was respectful, courteous, and knowledgeable. Thank you Jeff!
Eddie Acosta, my salesman, answered all my questions and also made me feel very comfortable. Eddie did not rush me and was very patient with me asking possibly the same question again and again.
My salesman listened to my requirements, didn't try typical sales tactics to distract or confuse me, was willing to search for the perfect vehicle. Being female, I'm accustomed to not being taken seriously. My salesman at Paddock was just the opposite. He was attentive, didn't try to steer me into something seemingly more "appropriate" for my gender. He located exactly the vehicle I wanted at the perfect price. I couldn't be happier.
Fast and friendly, our salesman, Tony Caradonna, set up the appointments for my wife and I and we were in and out in less than an hour with each of our vehicles.
Excellent service! Excellent job Friendly attitude Timely repair Notification when done Shuttle service is convinent Every thing is going, I am totally satisfied. Please try by yourself.
We had a good experience with your dealership. JT was courteous, knowledgeable and worked with us to make the deal. We are happy with our Chevy Cruze.
Need a car fast ,while driving around spotted a PT Cruiser in great shape and priced right . Contacted one of their salespeople came right over after a few after talking a bit he told us the bank wouldn't not finance a car at that low price . Then he proceeded to show us a Chevy Cobalt in good shape and low mileage at $4995 called it a "Value Car" , on the test drive we noticed some noise from the front end , The salesperson told us it was a link that would be fixed before pick up ,whole buying process ... Read More DealerRater - Aug 16, 2017
Jeff Wasik & Paddock Chevy are just wonderful to deal with. In addition to great deals for 10+ years, they are HONEST, fast & efficient (deals completed same day). First rate business -it is very rare these days & my husband & I really appreciated it.
Kyle helped us out in service and he was excellent. He went the extra mile and that made all the difference. Definitely returning to Paddock.
Service area clean. Service staff was professional, courteous, and the time for actual oil change was within 40 minutes from the time I pulled in. No appointment necessary, and it still only took 40 minutes.